Integrating with Arnold Clark’s ARC, to provide across-the-board support

Founded in 1954, Arnold Clark is the UK’s largest independently owned, family-run car retailer. They pride themselves on offering customer service of the highest level, as well as the best choice and biggest discounts on all new, nearly new and used cars and vans, guaranteeing the UK’s best used car deals.

The Arnold Clark Group also provides parts and servicing, MOTs, Motability, rental, and business vehicle leasing. Here, they talk about their experience in working with Pick Protection.

“Across the Arnold Clark group we have employees operating at various levels of risk, from very low to very high risk and everything in between. Depending on the area of our business they work within, these risks can range from dealing with members of the public, operating machinery, or travelling, to working alone in garages after hours. We needed a flexible solution that could be used in different ways to suit the specific risks associated with each group of employees.

In addition to reliability and ease of use for our staff, it was important to us that we could support our people through our in-house alarm receiving centre, retaining total control over the monitoring of our employees’ safety.

We needed to find a company that could provide us not only with a simple and effective safety solution for our lone workers but could also provide the tools and support we needed to confidently integrate into our existing systems and gain the maximum advantage of our existing security resource.

Pick Protection ticked all the boxes for us.

With our largest user group, Logistics Fleet, now up and running, the PG Smart app is being rolled out to lone workers on a department-by-department basis, with positive feedback on ease of installation and the simple, intuitive nature of the app.

The PG Cloud portal has been easily integrated into our on-site NSI Gold, BS8484 Alarm Receiving Centre, providing our trained operators with total visibility of our employees to aid quickest possible response, together with a full audit trail and suite of comprehensive reports to support wider business operations.

Pick Protection have proved to be the ideal solution for us; fully supported throughout the integration and rollout, we are now seeing the benefits of maintaining our employee safety in-house, while realising the maximum potential of our Alarm Receiving Centre.”